Products & extras module is where you setup and manage the different itineraries that you offer, as well as setup any applicable extra costs. You can specify details including price inclusions, required obligatory surcharges and the day-by-day program of each trip.
How to add a new product (itinerary)
Click 'create' on top of the product screen and enter the following information :
General information
Name : specify the name of the itinerary. We recommend that the name is descriptive and highlights the route or key sights
Vessels : if you have more than one vessel, please specify which of the vessels follow this itinerary (you can select multiple vessels). If you only have one vessels it will be linked to all itineraries automatically
Tip: Linking vessels is an important step. Please note that product details & extras will be the same across all scheduled trips based on the same product, for all the linked vessels. We do not recommend linking multiple vessels in case you are planning to use trip status automation or maximum occupancy as those feature won't be available for such products.
Type: select the product type based on the primary service offered
Countries: if you have more than one operating country connected to selected vessel, please specify which will be covered during this itinerary (you can select multiple countries). If you only have one operating country it will be linked to all itineraries automatically
Destinations: please indicate corresponding destination(s) covered during this itinerary
Tip: If the destination you need is not listed in the drop-down, please contact us
Duration: specify the number of nights. If you offer similar itineraries with different durations, please setup several products as each can only have one duration.
Tip: Please note that duration is a fundamental characteristic of a trip and cannot be edited once the product is saved
Number of diving days: Enter the number of diving days planned for the itinerary
Number of dives: Enter the approximate number of dives planned for the itinerary
Departure / Return ports: select the applicable ports from the drop-down menu. You can select multiple possible ports for each product and then specify the exact ports for specific trips in your schedule
Tip: If the port you need is not listed in the drop-down, please contact us
Product details
Product includes: list the services included in the price (enter each service on a new line - each will show under a separate bullet point when published)
Tip: Here's an example of a list of product inclusions
Accommodation on board # days / # nights (based on product duration) + accommodation in a hotel # nights before / after the trip (if applicable)
Scheduled group transfer airport - vessel - airport
# days of diving (up to 3 dives per day; 2 dives on the last day, incl. 1 or 2 night dives)
Dive guide (1 guide per 6 guests)
12l tank and weights
Full board, snacks, tea, coffee, soft drinks, mineral water
Yoga classes every morning
Snorkeling (equipment included)
BBQ on a deserted island
Land excursions
Obligatory surcharges are mandatory services that are not included in the price. These may include various taxes, marine park and port fees.
Preset (see details here) and select applicable obligatory surcharges from the drop-down and enter the amounts, or list in the text box (enter each on a new line - to show under separate bullet points when published).
Tip: Here's an example of a list of mandatory surcharges
Diving insurance
Marine Park fee - USD 100 per person (to be paid on board in cash in USD)
Extra costs include optional services such as equipment rental, courses, and other extra services.
Preset (see details here) and select applicable extra costs from the drop-down and enter the amounts (if amounts were not preset), or list in the text box (enter each on a new line - to show under separate bullet points when published).
Tip: Here's an example of a list of extra costs
International and domestic flights
Visas
Private transfer
Crew gratuities
Travel insurance
Additional information
Minimum required certification level : select the applicable certification level from the drop-down list provided
Minimum required number of dives logged : enter the required minimum number
Check-in / Check-out time : enter the times when guests are expected to arrive and depart (setting both 'from' and 'to' times is optional, you can set just one parameter)
Click 'save' to finalize creation of the product
To discard all entered information click 'cancel'
Tip: Certain fields and sections may vary based on the selected product type
Program description & photos
Use drag and drop or select up to 3 photos (allowed number of media may depend on your subscription plan). Once download is finished, drag the photos to set up an order in which they will be shown. Click Crop photo if you would like to resize the picture and select the displayed area. Click Save.
Accepted formats: JPG, JPEG, PNG
Maximum file size: 3 MB
Recommended aspect ratio: 5:2 (for main photo), 3:2 (for product item photo)
The first photo in the list will be used as a main image of the product.
Describe the itinerary by providing a day by day program and trip highlights by using a special constructor:
Click Add one more item to include a new entry in the program
Click Edit and complete the required information in a modal
Enter a title or name to clearly identify and organize each section
Add a detailed description for each day or section, outlining activities, dive sites, or key highlights
Add coordinates (optional) - these coordinates can be used by resellers to create product maps via API
Add media
To delete an item, use the three-dots menu for quick removal.
Product program will be displayed in the Trip details modal accordingly:
Tip: Best practice would be to provide a detailed day by day program featuring notable dive sites and other highlights, and include information regarding transfer arrangements on embarkation and disembarkation days. This information will help agents as well as guests to form accurate expectations about the trip
Tip: Use the constructor to add other essential information, such as transfer logistics, by creating separate sections
Editing a product
To modify a product click the triple dot symbol to the right of the product and click 'edit' (or simply click on the product name in the list) and a window with product details will open. Update the details as needed and click 'save'.
Tip: Duration field cannot be edited. If you need to change duration, create a different product and specify the correct duration.
Tip: Please note that updates you make during editing will be applied to all past, current and future trips associated with the product.
Deleting a product
To delete a product click the triple dot symbol to the right of the product and click 'delete'. Click 'delete' again on the pop-up screen to confirm
Tip: You cannot delete a product if there are active trips in your schedule associated with it (if needed, delete those trips and then proceed with deleting the product)
Copying a product
To copy a product click the triple dot symbol to the right of the product and click 'copy'. New product editing screen will open. Update the details as needed and click 'save' (or click 'cancel' to discard the copy).
Tip: Copying a product avoids re-entering information and saves time when creating similar products
Tip: You can deactivate the Products you are not planning to use in future