Cancellation policies setup is found under the Prices tab of the left navigation bar
You can create different cancellation policies for different types of sales - such as individual, group, full charter, no refund, etc.
One standard cancellation policy is setup by default, intended as a standard policy for individual sales. You can modify it or create additional cancellation policies.
New cancellation policy setup
To setup a new cancellation policy click 'create' on top of the screen
Specify the name of the cancellation policy
Next, add the charges:
Specify % (alternatively, you can specify $ amount), and select 'after reservation is secured with payment'
Click 'add condition' to create specify additional scenarios of cancellations, and
Specify % (alternatively, you can specify $ amount), and number of days prior to embarkation date
Tip: Here's an example of a policy for individual bookings:
Name: Individual reservations
25% will be charged if cancelled after the reservation is secured with a payment
100% will be charged if cancelled 29 days prior to the embarkation date
Click 'save'
Editing a cancellation policy
To modify a cancellation policy click the triple dot symbol to the right of the policy and click 'edit'. Update the details as needed and click 'save'
Tip: Please ensure that your booking and cancellation policies are consistent with each other