If guests are specifically interested in a trip that’s fully booked (all spaces being either booked or optioned at the time), our new functionality allows you to add them to a waiting list.
Waiting List functionality is activated on sold-out trips and can be accessed through the Availability module.
Tip: Sold out status means that currently there are no open spaces for reservations, i.e., all of them are either optioned or booked
Click 'Get on Waiting list' button to the right of such trip and pop-up window will open
(Alternatively, click on the trip to zoom in and click 'Get on Waiting list' on the screen that opens up to the right).
Fill in the information in Waiting list pop-up:
Indicate customer’s title, name and family name
Enter the number of guests
Choose cabin types that your customers are interested in. Select all cabin types in case they don’t have any strong preferences
Add any additional details in a text field if you would like to highlight some important information
Click Submit
If spaces open up, you will be automatically notified via email and invited to proceed with booking.
The list of Waiting list requests is found under Options & bookings tab of the left navigation bar.
Waiting list requests can be in the following statuses:
Active: waiting list has been submitted, and involved parties are waiting for the spaces to become available
Declined/Cancelled: waiting list request which has been declined by the vessel operator/cancelled by you
Spaces available: wait-listed spaces are available now and open for reservations
Tip: If you would like to cancel a particular Waiting list request, click the triple dot symbol to the right of the request that you would like to cancel and click ‘Cancel’