In situations where your current system cannot guarantee the real-time data exchange and availability that are required for immediate booking, a booking request may be used. We recommend you to consider the booking requests submitted by your agencies as requests for tentative options, as they provide the necessary data for you to proceed.
New booking request for individual guests/groups
From the Availability module click the triple dot symbol to the right of the trip to which you would like to add a booking request.
Click 'Send request'
Alternatively, click on the trip to zoom in and click 'Send request' on the screen that opens up to the right.
On the 'Booking request' screen that opens up:
Review trip & price details
Select the applicable rate plan / special and proceed to cabin type selection
In the chosen cabin type, on the right from required occupancy use +/- controllers to indicated required number of guests
In the booking request summary box to the right:
Select name of agency from the drop-down
Enter the lead guest name (optional)
Specify details in the comment box (visible to agency and Fleet manager)
Click Send request' to finalize
Automatic notifications will be sent to agency and Fleet manager
Tip: for booking requests created under rate plan for groups once the minimum number of paid guests requirement in the rate plan is met, free of charge (FoC) or discount will be applied automatically.
New booking request for full charter
From the Availability module click the triple dot symbol to the right of the trip to which you would like to add a booking request.
Click 'Request charter'. Alternatively, click on the trip to zoom in and click 'Request charter' on the screen that opens up to the right.
Select name of agency from the drop-down
Enter the lead guest name (optional)
Specify details in the comment box (visible to agency and Fleet manager)
Click 'Send request' to finalize
Automatic notifications will be sent to the agency and Fleet manager
Booking requests management
You will receive an email notification when there is a new booking request. To view the list of booking requests, please go to the left navigation bar and select the corresponding tab. If you have booking requests in New status, a counter will be visible.
Open Booking requests tab to view the list of your requests.
Click on booking request to view details. You can use the pencil icon on the right of the request's status, or the three dots menu in the list of requests to change the status of the booking request.
Select Approved if you are able to accommodate the booking request. In the pop-up window, please explain what steps need to be taken from the agency to proceed with the booking. We do recommend creating a tentative option in your system at this moment and informing agency about it. Entered text will be added to the notification sent after status change.
Select Declined if you are not able to accept the booking request. In the pop-up window, please explain why you are declining the request. Additionally, if any other trips are available, we do recommend offering these as an alternative. Entered text will be added to the notification sent after status change.
