Relocate guests function allows you to move guests between cabins and change their occupancies as needed.
Activating guest relocation mode
To activate the Guests relocation mode, click on the trip to zoom in and click 'relocate guests' on the screen that opens up to the right.
Alternatively, open an option, click 'Guests' and Relocate guests.
How to use guest relocation mode
You can drag and drop guests between cabins, or temporarily move them to the dotted line space on top. Please note that changes can only be saved after all guests are placed in cabins (no guests should remain in the temporary relocation zone at the time of saving).
When a guest is moved to a different cabin, select an available space in the cabin where you want to place the guest. Applicable occupancy needs to be selected from the list of occupancies of the new cabin. You can change the occupancy type for particular guests by clicking on the three dots menu and selecting Change occupancy.
Tip : If the rate is different from the original, for reservations made under independent & group rate plan / special you can choose to either (i) apply the new price or (ii) leave the original price.
Tip : The amounts displayed in guest relocation mode for reservations made under independent & group rate plan / special are booking amounts per guest before any surcharges or discounts.
Tip : Mentioned above doesn’t apply to full charter reservations - relocation doesn’t change the prices in such reservations
Tip : Please note that it’s not possible to have guests accommodated in one cabin under different occupancies as well as it’s not possible to have guests from different reservations accommodated in one cabin under non-sharing occupancies
To confirm changes click 'save'.
Changes are logged after saving and the total amount of reservation is updated if required (by adding a payment or modifying amount of the final payment), and statuses of bookings may change accordingly.
If the original rate plan / special is not available at the time of relocation the new price needs to be specified manually.
Tip: If new options or bookings come in (or get cancelled) through widget or from agents while Fleet manager is using guest relocation mode, changes are displayed in real time.